Jobs at Thomann
Current career opportunities
7 good reasons to work for us
- a multicultural working environment
- a competitive salary
- stable and enjoyable working conditions
- assistance and help in relocating to Germany
- good social benefits
- development and career opportunities
- an enjoyable position, enabling you to expand your knowledge of logistics and customer service
This is what Thomann has to offer
Queries or questions? Here's who to contact.
More on current vacancies
Musikhaus Thomann, Europe’s largest music retailer, is looking for a new Sales Representative to join our International English Speaking Team in Bavaria, Germany.
Responsibilities
- Process orders, offers and manage customer accounts
- Provide telephone and email support (inbound customer contact)
- Act as a liaison between specialist product departments and customers
- Perform various administrative duties and tasks
Our requirements
- Excellent customer service skills and experience
- Passion about music and experience in the music industry
- Exceptional language skills (Fluent English and German skills, an additional foreign language would be an advantage, especially French, Italian, Danish, Dutch and Spanish)
- Excellent communication, literacy and IT skills
- The candidate should have excellent multitasking and organisational skills
Responsibilities
- First-level-After-Sales-Support – You will be advising and guiding our customers via phone and email on an International level
- You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
- You will make efforts for our customers, to represent their concerns and interests
- You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
- You will contribute to improve our services continuously
Our requirements
- Fluent English spoken and written on a mother tongue basis and/or an additional language (especially French, Portuguese, Greece, Danish & Romanian)
- Passion for music and / or experience with the music industry
- After-sales–experience of service support and advising customers
- High degree of personal initiative, commitment, ability to work in a team, target orientation
- Experienced with computer and the established MS-office-programs
You should possess the follwing skills and/or qualifications:
- be passionate about music and have had experience in the music industry
- have customer service experience
- be eager to learn & enjoy being part of an international team
- have exceptional language skills and be fluent in English
- have excellent communication, literacy and IT skills
Useful tips for applicants:
- Cover letter with reference to the position you are applying for
- Please tell us why you want to work for Thomann
- please send a copy of your CV and a covering letter in English explaining your interest in the position
- your CV should list the exact dates of your previous employment (if appropriate)
- your application should be sent as one attachment by email (PDF or Word-Document, max. 5 MB)
We look forward to receiving your application
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.